Deepening the Consumer Relationship in the Insurance Industry

Deepening the Consumer Relationship in the Insurance Industry

There’s one thing about the industry that’s fairly obvious - selling insurance has always been about relationships. 



The Insurance Industry’s Changing Relationship with Consumers

The Insurance Industry’s Changing Relationship with Consumers

This change in the consumer relationship is one of the biggest things that InsurTech has brought to the industry.

Design Thinking and the Life Insurance Customer Journey

Design Thinking and the Life Insurance Customer Journey

When customers applied for life insurance in the past, most of the insurer’s focus during the application process was on their needs.

Getting Advisors on Board With Change

Getting Advisors on Board With Change

Advisors in the field or in offices nationwide are some of an insurance company’s best assets.

Change Management Driven by Consumer-Centricity

Change Management Driven by Consumer-Centricity

The two biggest changes insurance companies can expect to come from the digital revolution are a shift in their structure and organization. 

Change Management — One of the Biggest Hurdles Insurance Executives Face

Change Management — One of the Biggest Hurdles Insurance Executives Face

A 2019 study on what life insurance executives are most concerned about showed that 32% list change management as their greatest internal challenge.

 How a North American Carrier Increased Their Term Life Sales by 18%

How a North American Carrier Increased Their Term Life Sales by 18%

A bigger change was needed. The carrier recognized that they needed to implement a digital transformation platform from start to finish.

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